Network Technician

Job Description

Job Position

Employment Type

Location

Posted

Network Technician

Full Time

Petoskey, Michigan

October 2, 2019

Key Responsibilities

  • Utilize the IT Helpdesk system to troubleshoot and solve customer support requests related to PCs, faxes, printers, phones, scanners, copiers, and any other supported hardware
  • Work with the network administrators to determine and resolve any network issues, flaws, or vulnerabilities
  • Microsoft Exchange email administration
  • Installation and repair of equipment, software, and hardware as needed Perform equipment moves, adds, and changes as requested by customers or network administrators
  • Assist with the development and upkeep of documentation such as hardware inventory, procedures, and software licenses at 1010 Technology Center and for our customers where applicable
  • Develop training documentation and provide end-user training and education for our customers as requested
  • Travel to customer sites is required
  • Perform all other duties as assigned

Qualifications

  • Associate Degree in computer science or information technology
  • 2 years’ experience in a technology support environment
  • Candidate should be familiar with standard concepts, best practices, and procedures of the IT field
  • Must be able to work in a fast-paced, multitasking environment and have good customer service skills
  • Must be available after-hours and weekends for projects when required

Apply Now

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