Features & Benefits
Listed below are some of the many features that we offer with our hosted telephone VoIP service. We are located in Alpena Michigan but also willing to service all of Northern Michigan. Please contact us today for a free on-site consultation & phone system analysis!
Unlimited local & long distance in the U.S. & Canada on any extension
Local number portability (LNP)—keep your existing phone numbers
Call Recording – per-seat pricing, great for law firms!
Emergency service (e911)
Customized music on hold
- Your Content Goes Here
Meeting Manager (like WebEx/GoToAssist)
Missed calls routed to mobile phone
Voicemail to email
Call center call queue
Real time user dashboard
Softphone support – with our custom iOS or Android app, you can make calls from your mobile phone with your office number as your caller ID!
Complete call reporting
Voicemail to email—VM sent as a sound file to your inbox!
Voicemail transcription! Your voicemails are converted to text and emailed to you along with the sound file recording.
With your VM going to your email, you can instantly listen to your work VM on your smartphone when you’re out of the office.
Customized voicemail greeting options
Visual waiting indicator: Works with your IP phone’s message indicator light, if not using voicemail to email
There are a number of key advantages to using a hosted phone system versus purchasing a traditional office telephone system & analog phone lines:
Initial Cost Savings — You do not need to make a large upfront investment by purchasing an office telephone system and there is no need to maintain it. With a hosted telephone solution, the system is operated and maintained by 1010 Technology Center.
Ongoing Cost Savings — Typically, a hosted VoIP service telephone system implementation is significantly more cost-effective over the long run than a traditional one. These ongoing savings are in addition to the initial savings.
Geographical Flexibility — Employees can work from anywhere when your office phone system is virtual. You can have employees working from home, other offices, and even mobile phones.
Local Presence — Hosted telephone systems allow you to get local virtual numbers in cities where you are not physically located which allows you to create a virtual presence or open a virtual office anywhere in the country.
Credibility — For small businesses, a virtual system can give them instant credibility by presenting their customers with a professional sounding telephone solution. Traditional telephone systems are generally cost-prohibitive for smaller organizations.
Scalability — Traditional phone systems are limited by how many users they can handle, as well as how many lines you have purchased from your local telephone provider. Virtual systems can expand and grow with your business as you need them to.
Quick Set-up — A hosted telephone solution can have you up and running very quickly, compared to a traditional telephone system.
Ease of Use — Simple telephones with intuitive interfaces mean your employees can be productive phone users without a lot of new training.